At HY Decoration, we stand behind the quality of our products and aim to provide our customers with a worry-free shopping experience. Below you will find important information regarding warranties on our home interior parts:
1. Limited Warranty:
- We offer a limited warranty on select products to cover manufacturing defects and workmanship under normal use conditions.
- The duration and terms of the warranty vary depending on the product category and individual item. Please refer to the product description or packaging for specific warranty details.
2. Warranty Coverage:
- Our warranty typically covers defects such as structural integrity, material quality, and craftsmanship.
- Warranty coverage may not extend to damage caused by misuse, improper installation, accidents, natural disasters, or normal wear and tear.
3. Warranty Claims Process:
- If you believe your product is covered under warranty due to a manufacturing defect, please contact our customer service team promptly.
- Provide your order number, detailed description of the issue, and any relevant photographs to assist with the assessment of your claim.
- Our customer service team will review your claim and provide instructions for returning the product if necessary.
4. Resolution Options:
- Upon approval of your warranty claim, we may offer one of the following resolution options:
- Repair: We will repair the product or replace any defective parts, free of charge.
- Replacement: If the product cannot be repaired, we will provide a replacement item of equal or similar value.
- Refund: In some cases, a refund may be issued at our discretion if a suitable repair or replacement is not feasible.
5. Exclusions and Limitations:
- Our warranty does not cover damages resulting from:
- Improper use, abuse, or neglect of the product.
- Unauthorized modifications or alterations.
- Damage caused by non-compliance with installation instructions.
- Any form of commercial use or resale of the product.
- The warranty is non-transferable and applies only to the original purchaser.
6. Contact Us:
- If you have any questions or need to file a warranty claim, please don't hesitate to contact our customer service team.
- You can reach us via email at support@hydecorationstore.com or through the contact form on our website.
7. Disclaimer:
- The warranty information provided here is subject to change without notice. Please refer to the specific warranty terms provided with your product for the most up-to-date information.
- In any case, please read the warranty terms when purchasing along with the product description
We hope this warranty information provides clarity and assurance regarding the quality and coverage of our products. Thank you for choosing HY Decoration for all your home interior needs
