Welcome to HY Decoration, your trusted source for premium home interior parts! We want you to be completely satisfied with your purchase, and we're here to ensure a seamless returns and exchange process. Please review the following guidelines for returning or exchanging items purchased from HY Decoration:
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges on most items within 30 days of delivery.
- To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when received.
2. Items Not Eligible for Return or Exchange:
- Certain items are not eligible for return or exchange due to hygiene or safety reasons, including but not limited to:
- Personalized or customized items
- Clearance or final sale items
- Consumable products
- Please refer to the product description or contact our customer service team for clarification on specific items.
3. Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order.
- Provide your order number and details of the item(s) you wish to return or exchange.
- Our customer service team will guide you through the process and provide instructions for returning the item(s).
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged item, or an error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
5. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 30 business days.
6. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
- Exchanges are subject to product availability. If the requested item is not available, a refund or store credit may be offered as an alternative.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
- We will arrange for a replacement to be sent to you as soon as possible at no additional cost.
8. Contact Us:
- If you have any questions or concerns about our Returns and Exchange Policy, please don't hesitate to contact our customer service team.
- You can reach us via email at support@hydecorationstore.com or through the contact form on our website.
We strive to provide exceptional customer service and want you to shop with confidence at HY Decoration. Thank you for choosing us for all your home interior needs!
